jaya22's Privacy Policy

1 Purpose of the Privacy Policy

jaya22 operates a safe and transparent online betting and casino platform for players in Bangladesh. This privacy policy ("Policy") explains how jaya22 ("we", "us", or "platform") collects, uses, discloses, and protects your ("user" or "you") personal information through our website, app, and related services.

We believe your privacy is a fundamental right. We therefore commit that your data will always be used responsibly, transparently, and solely for the purpose of providing services to you.

2 Registration and Account Information

When you create an account or use our services on jaya22, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Home address and postal code
• Documents required for identity verification (national ID, passport, etc.)
• Account username and password (stored in encrypted form)

3 Financial and Transaction Information

We collect the following information for secure payment processing:

• bKash, Nagad, or Rocket mobile banking number
• Deposit and withdrawal history
• Transaction date, time, and amount
• Type of payment method

We do not store full credit card or bank account details. All payment information is transmitted via SSL encryption.

4 Technical and Device Information

To improve our services and ensure security, we automatically collect the following information:

• IP address and unique device identifier
• Browser type, version, and operating system
• Page visit time and duration
• Cookie and session data
• Referral URL and clickstream data

5 Gaming and Activity Information

To ensure the proper operation of the platform and responsible gaming, we collect:

• Gaming history, betting records, and results
• Game preferences and playing patterns
• Bonus and promotion usage history
• VIP level and cashback-related information
• Login and logout times and frequency

6 Use for Service Delivery

Your information is primarily used for the following purposes:

• Account creation, verification, and management
• Processing financial transactions including deposits and withdrawals
• Activating gaming services, bonuses, and promotions
• Providing customer support via 24/7 live chat and email
• Managing the VIP program and cashback benefits

7 Use for Security and Legal Compliance

jaya22 is committed as a secure platform to preventing fraud, money laundering, and other illegal activities. Your information is used for this purpose to:

• Verify identity and confirm age (for users aged 21 and above only)
• Detect and prevent suspicious transactions or activities
• Ensure account security
• Comply with applicable laws and regulations
• Assist in resolving legal claims or disputes

8 Use for Service Improvement and Analysis

We use anonymised or aggregated data to further improve your experience and raise the quality of the platform:

• Analysing and improving platform performance
• Assessing demand for new games and services
• Identifying and resolving technical issues
• Personalising the user experience
• Monitoring and supporting responsible gaming

9 Information Sharing Policy

jaya22 never sells your personal information to third parties. However, we may share information in the following limited circumstances:

• Payment Providers: Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, and Rocket.
• Game Providers: Gaming software providers (Pragmatic Play, JILI, PG Soft, Spribe, etc.) may access limited information for the purpose of operating games.
• Technology Partners: IT infrastructure and security service providers process information solely for contracted purposes.
• Legal Authorities: Information may be provided to government or legal authorities in cases of a court order or legal obligation.

All third-party partners are required to comply with our privacy standards and are prohibited from using your information for their own purposes.

10 Affiliate and Marketing Partners

We share only aggregate, anonymised statistics with partners in our affiliate program. Under no circumstances is your personally identifiable information shared with advertisers or marketing agencies.

11 Technical Security Measures

jaya22 uses industry-standard technical measures to protect your information:

• 256-bit SSL encryption on all data transmissions
• Firewall and intrusion detection systems
• Encrypted server storage in secure data centres
• Regular security audits and vulnerability assessments
• Two-Factor Authentication option

12 Organisational Security Measures

In addition to technical measures, we have well-defined organisational security policies:

• Only authorised staff may access personal information, and only to a limited extent
• All staff receive regular data protection training
• Data access logs and audit trail maintenance
• Immediate response plan in the event of a security breach
• Confidentiality agreements with third-party partners

13 Data Retention Period

We retain your information only for as long as necessary:

• Information needed to meet legal and regulatory requirements is kept for a specified period even after account closure
• Records of financial transactions are retained for the period required under applicable law
• Relevant information is deleted after marketing consent is withdrawn
• Technical logs and cookie data are generally deleted automatically after a limited period

14 Details of Cookie Use

The jaya22 website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for the basic functionality of the platform — login sessions, language preferences, etc.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymised data to understand how the platform is used.
• Security Cookies: Help detect and prevent fraud.

You can control cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

15 Right to Access and Correct Information

As a jaya22 user, you have the following rights:

• Right to Access: The right to request information about what data we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Portability: The right to request a copy of your data in a structured format.

16 Marketing Communications and Consent

You may opt out of promotional communications from jaya22 at any time. To do so:

• Change your notification preferences in your account settings
• Contact our support team via 24/7 live chat
• Email us at [email protected]

Please note that even if you opt out of marketing, important transactional and security notifications related to your account will continue to be sent.

17 Account Closure and Data Deletion

If you wish to close your jaya22 account, please contact us. After account closure:

• Your personal information will be deleted or anonymised where legally permitted.
• Some information may be retained for a specified period for legal, regulatory, or fraud-prevention reasons.
• Financial transaction records will be kept in accordance with the relevant regulations.

18 Age Verification Policy

jaya22 strictly prohibits anyone under the age of 21 from using the platform. Under our age verification policy:

• Age confirmation is mandatory for every user at the time of registration.
• In suspicious cases, additional identity documents may be requested.
• If it is found that a user is under 21 years of age, their account will be suspended immediately.
• We do not intentionally collect any information from minors.

If you find out that a minor is using our platform, please report it immediately to [email protected].

19 Privacy Policy Update Procedure

jaya22 may update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will change.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after changes will be considered as your agreement to the new policy.
• We recommend that you review this page regularly.

20 Links to Other Websites

The jaya22 platform may contain links to third-party websites (such as information pages of game providers). These external websites have their own privacy policies and we are not responsible for their content or practices. We recommend that you review their privacy policies before visiting these sites.